G Street Fabrics Education

Step 1:Proceed to the checkout process for your chosen course. Select the "Pay with PayPal" button.

Step 2: A pop-up window will appear.

If you have a PayPal account, sign in and complete the process.

OR

If you do not have a PayPal account, scroll down and select "Pay with Debit or Credit card". Then, proceed to Step 3.

Step 3: A new screen will appear, where you can enter your credit card details as you would with any online checkout portal - no PayPal account creation needed. View image of checkout process here.

Check your internet settings are connected.

Clear your browser's cache. Quit the browser app and restart or restart your computer.

Try a different device and/or browser.

Reset your password.

Click here to reset your password. Enter your email address used to sign up for our course and click submit. An email will be sent to you with reset instructions and a link. This email can take up to 5-10 minutes to be received.

Be sure to search your Inbox and Spam folder for an email from [email protected]. Make sure that [email protected] is added to your safe sender list in your email provider.

The link is only available for one hour. If an hour has passed, submit your email again to trigger the reset instructions email with a new follow-up link.

Note that if Forgot my password is clicked many times, multiple emails will be sent and only the reset link in the most recent email will work.

If you have paid for a course and cannot locate the course player, log into your student account. Once logged in, from the site's top header, you will see "My Dashboard". From there you will be able to view all your enrolled courses.

After payment, a welcome email is automatically sent to the email address provided. This email will have a link to send you directly to the first lesson of the course.

Please check your junk or spam folder if you did not receive an email from [email protected]. We would advise saving that email address to your contacts to avoid missing any important messages from us.

Here are some basic browser troubleshooting steps that are a great starting point, we recommend:

Clear cache and restart the browser. Also, check if you’re using the newest version of the browser.

Try a different browser (like Google Chrome, Firefox, or Safari).

Try an Incognito / Private Window (this will rule out an issue with browser extensions).

Restart the device (it's a cliche but it works!).

If possible, try a different device.

If possible, try a different internet connection. School and/or corporate firewalls occasionally block our video provider.

Please email [email protected].

To help pinpoint the issue, copy and paste the Student Issue Template below, and please answer as much information as possible.

Please provide a brief description of the issue.

What is your name and email address used for logging into the course?

Which course(s) and which lesson(s) were they experiencing this issue?

Which internet browser were you experiencing this issue in?

Do you have any browser extensions/plug-ins installed, and have you tried disabling them?

What troubleshooting steps did you try?

Can you provide a screen recording of the issue occurring?

Is there an error message? Can you send us a screenshot of the error message?

Can you screenshot any errors you see in your browser console?